Naidu, N., & Babu, K. (2006). Total quality management. New Age International.
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Citação norma Chicago
Naidu, N.V.R, and K.M/Rajendra Babu. Total Quality Management. New Delhi: New Age International, 2006.
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Citação norma MLA
Naidu, N.V.R, and K.M/Rajendra Babu. Total Quality Management. New Age International, 2006.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.