Effective call centre training

類似資料

• Internet for libraries and information centres
  著者:: Pandian, M. Paul
  出版事項: (2001)
• One night @ the call center
  著者:: Bhagat, Chetan
  出版事項: (2005)
• Essentials of training and development
  著者:: Ghanekar, Anjali
  出版事項: (2009)
• Training guide:introduction to computers and the internet
  著者:: Rain, Diana
  出版事項: (2001)
• Training and development:text, research and cases
  著者:: Naik, G Pandu
  出版事項: (2007)