APA (7th ed.) Citation
Skills, S. (2001). Effective call centre training. Excel Books.
Chicago Style (17th ed.) Citation
Skills, Soft. Effective Call Centre Training. New Delhi: Excel Books, 2001.
MLA (9th ed.) Citation
Skills, Soft. Effective Call Centre Training. Excel Books, 2001.
Warning: These citations may not always be 100% accurate.