Bhat, K. S. (2004). Total quality management: Text and cases. Himalaya pub. house.
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Citação norma Chicago
Bhat, K. Shridhara. Total Quality Management: Text and Cases. Mumbai: Himalaya pub. house, 2004.
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Citação norma MLA
Bhat, K. Shridhara. Total Quality Management: Text and Cases. Himalaya pub. house, 2004.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.