Cita APA (7th ed.)
Buttle, F., & Maklan, S. (2022). Customer relationship management: Concepts and technologies (4th ed.). Routledge.
Cita Chicago (17th ed.)
Buttle, Francis, i Stan Maklan. Customer Relationship Management: Concepts and Technologies. 4th ed. New York: Routledge, 2022.
Cita MLA (9th ed.)
Buttle, Francis, i Stan Maklan. Customer Relationship Management: Concepts and Technologies. 4th ed. Routledge, 2022.
Atenció: Aquestes cites poden no estar 100% correctes.